Join the Focus Team

JOB TITLE: IT SUPPORT TECHNICIAN – APPRENTICE

Hours of Work: Full Time
Job Type: Permanent
Job Sector: Information Technology
Employer: Focus Technology Europe Ltd
Website: www.focus-technology.co.uk
Place of Work: Unit 3 Woodmine Business Park, Semmens Way, Redruth, TR15 1FU

Are you an enthusiastic person who enjoys a challenge?
Do you get enjoyment and satisfaction out of solving problems?
If the answer is yes, then we have the apprenticeship for you!

ESSENTIAL AND DESIRABLE REQUIREMENTS AND SKILLS

– You will need to have a desire to learn new skills and problem solve and to work in the technology sector.
– You will need good communication and organisational skills and be able to work on your own initiative or as part of a team.
– You will need a hands-on attitude, great interpersonal skills and be confident and adaptable.
– You will need a passion and desire to deliver excellent customer service.

JOB DESCRIPTION

– You will be involved in providing 1st line IT support to a range of clients.
– You will be a first point of contact for clients calling in to the business.
– You will assist with configuration and setup of computers and laptops and the setup of network devices ready to go to customer site.
– You will assist in diagnosing and repairing of computers, laptops and other devices.
– You will learn how to install and deploy client end software.
– You will have the chance to learn and understand the importance of IT in businesses and how to manage and maintain network systems.
– You will have the opportunity to learn many aspects relating to IT support, such as; VMWare Servers and virtualisation, Backup and Disaster Recovery, Microsoft 365 and Azure and the management and monitoring of complex systems.
– You will learn how to maintain a high degree of customer service for all support queries, including feedback, ticket allocation and follow ups.

OTHER INFORMATION

Closing date for applications: Friday 29th July 2022
Anticipated interview date: W/C 8th August 2022
Desired start date: August 2022
Other application details: Focus Technology is an equal opportunities employer
Contact: Email application letter and CV to Camilla Grainger (camilla.grainger@nullfocus-technology.co.uk).

Interested in joining us? Why not send us your details!

 

Careers with Focus Technology Europe Ltd

Like to know more?