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Job Title: Technical Support Engineer

Number of vacancies: 2
Hours of Work: Full Time
Job Type: Permanent
Salary: Competitive Salary – dependent on experience and skills
Job Sector: Information Technology
Employer: Focus Technology Europe Ltd
Website: www.focus-technology.co.uk
Place of Work: Unit 3 Wheal Agar, Tolvaddon Business Park, Camborne, Cornwall, TR14 0HX

Job Description

The role involves working as part of a dynamic and responsive team supporting a range of businesses in the South West. The duties will include support ticket management, on site, remote and telephone support. The duties will also include the installation and configuration of new hardware and software, involvement in project planning and implementation and the research and identification of new technology.

Example Duties

The initial duties will be to provide remote and telephone support using our cutting edge managed services platform, to setup, configure and install new hardware and to provide proactive managed services to our client. This job role and the managed services platform will be supported by “Superfast Business Cornwall and Isles of Scilly” as part of the Convergence Programme funded by the European Regional Development Fund (ERDF).

Essential and Desirable Requirements and Skills

Full, clean, driving license
A can do attitude with a passion for problem solving
Excellent customer service skills are essential
Excellent telephone manner is essential
A desire to progress in the industry, learn new skills and acquire industry certifications is essential
Knowledge and experience of Windows Desktop and Server Operating Systems, Microsoft Office Suites, Office 365, Microsoft Hyper-V, VMWare, Veeam, Anti-Virus Solutions, NAS and SAN Technology, Firewalls and Routers, Network Security, VLANs, Switching and IP Configuration, Data Security and Protection, Backup and Disaster Recovery.

Other information

Closing date for applications: Friday 9th March
Anticipated interview date: Friday 16th March
Desired start date: April 2018
Other application details: Focus Technology is an equal opportunities employer
Contact: Email application letter and CV to Andrew Davenport (andrew.davenport@nullfocus-technology.co.uk).

Please note that Focus Technology Europe Ltd is submitting a funding application of which if successful the roles are part funded by ERDF.

European Regional Development Fund European Union Flag

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