Join the Focus Team

Job Title: Technical Support Engineer

Number of vacancies: 1
Hours of Work: Full Time
Job Type: Permanent
Salary: Competitive Salary – dependent on experience and skills
Job Sector: Information Technology
Employer: Focus Technology Europe Ltd
Place of Work: Suite F14, Pool Innovation Centre, Pool, Cornwall, TR15 3PL

Job Description

The role involves working as part of a dynamic and responsive team supporting a range of businesses in the South West. The duties will include support ticket management, on site, remote and telephone support. The duties will also include the installation and configuration of new hardware and software, involvement in project planning and implementation and the research and identification of new technology.

Example Duties

The initial duties will be to provide remote and telephone support using our cutting edge managed services platform, to setup, configure and install new hardware and to provide proactive managed services to our clients.

Essential and Desirable Requirements and Skills

Full, clean, driving license
A can do attitude with a passion for problem solving
Excellent customer service skills are essential
Excellent telephone manner is essential
A desire to progress in the industry, learn new skills and acquire industry certifications is essential
Knowledge and experience of Windows Desktop and Server Operating Systems, Microsoft Office Suites, Office 365, Microsoft Hyper-V, VMWare, Veeam, Anti-Virus Solutions, NAS and SAN Technology, Firewalls and Routers, Network Security, VLANs, Switching and IP Configuration, Data Security and Protection, Backup and Disaster Recovery.

Other information

Closing date for applications: Monday 15th July 2019
Anticipated interview date:  Monday 22nd July 2019
Desired start date: August 2019
Other application details: Focus Technology is an equal opportunities employer
Contact: Email application letter and CV to Andrew Davenport (

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